Inside Sales Associate (Telecom)
Highland Heights, Kentucky•Full-time
About the Job
Internal Job Description
Inside Sales Specialist
Location: Highland Heights, KY
Employment Type: Onsite
About the Role
As an Inside Sales Associate, you will serve as a key link between Prysmian, our customers, and our Outside Sales team, supporting the telecom fiber and copper business and playing a key role in driving customer satisfaction, revenue, and operational performance. You will partner directly with customers, Outside Sales, and cross-functional teams to deliver timely, accurate solutions and ensure orders move seamlessly from request to fulfillment.
This is a high-impact, fast-paced role where attention to detail, responsiveness, and strong collaboration directly influence business outcomes and customer success.
About Prysmian
Prysmian is the global leader in solutions for energy and digital connections, developing resilient, high-performing, sustainable, and innovative cable systems for transmission, power grid, electricity, and digital solutions. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video, and data transmission connecting the world.
Make Your Mark at Prysmian Group - Join Us
What You'll Do:
- Manage Customer Relationships: Serve as the primary point of contact for assigned customer accounts, building strong relationships while handling a high volume of requests.
- Drive Quoting & Pricing: Analyze customer needs and specifications to deliver accurate, timely quotes including pricing, lead times, and product availability.
- Own the Order Lifecycle: Manage order progress, communication updates, and collaborate with internal teams to meet customer expectations.
- Resolve Issues with Ownership: Address returns, claims, and discrepancies, identifying root causes and driving resolution across teams.
- Collaborate Cross Functionally: Work closely with Scheduling, Manufacturing, Shipping, Quality, Finance, Engineering, and Product teams to deliver customer solutions.
- Support Sales Growth: Partner with Outside Sales and Sales Agents to contribute to account growth, customer retention, and identify opportunities that contribute to overall business growth.
- Interpret Customer Requirements: Translate customer needs and technical specifications into accurate orders and solutions with support from internal teams.
- Act as the Voice of the Customer: Represent customer needs internally and ensure alignment across teams.
- Contribute to Business Initiatives: Participate in cross-functional projects and initiatives that support specialty market growth and new opportunities.
What We're Looking For:
Experience and Qualifications:
- Associate or bachelor’s degree preferred or equivalent combination of education and relevant work experience.
- Experience in customer service, sales support, account coordination, order management, or inside sales.
- Experience handling multiple priorities in a fast-paced environment.
Skills & Capabilities:
- Ability to manage customer relationships in a fast-paced, high-volume environment.
- Strong attention to detail and accuracy when handling quotes, orders, and data.
- Ability to problem-solve and coordinate across multiple teams to resolve issues.
- Comfort working with technical product information and customer specifications.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
Preferred:
- Experience with ERP systems (SAP, AS400, or similar).
- Familiarity with EDI processes.
Career Growth and Development:
This role provides a strong foundation for long-term career growth within sales, account management, and commercial operations.
- Opportunities to grow within the team and broader commercial organization.
- Exposure to diverse product lines, markets, and strategic customer segments.
- Participation in cross-functional projects that provide visibility across the business.
Work Environment and Culture:
- Fast-paced and dynamic environment with a high level of ownership
- Collaborative, team-oriented culture across functions.
- Supportive environment focused on performance and work-life balance.
Compensation and Benefits:
- Competitive Base Salary.
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Paid parental leave and adoption assistance.
- Paid time off and holidays.
- Life and disability insurance.
- Supplemental insurance and wellness programs.
Company Values:
- Passion: Our enthusiasm fuels continuous success.
- Teamplay: Foundation of relationships and culture.
- Innovation: Focus on value-generating activities and creativity.
- Belonging: Shared purpose, trust, and connection.
About Prysmian Group
Prysmian is the world leader in wire and cable manufacturing. From the depths of the ocean to the pinnacles of the world’s tallest buildings, we drive new forms of energy and information to each and every corner of the earth. We offer the widest range of services and know-how in the industry. Each year, Prysmian manufactures thousands of miles of underground and underwater cables and systems for power transmission and distribution, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity systems for voice, video and data transmission for the telecommunications sector. With over 30,000 employees, across 50 countries, everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.